REFUND AND RETURNS POLICY
Welcome to shop at designstorystore.com. We understand that sometimes you may need to return the goods or services you purchased. Here is our refund policy:
Refund Eligibility
● Goods Refund: All returned goods must be in original condition, unopened and unused, and in good packaging. Returns must be made within 30 days of purchase.
● Service Refund: For pre-ordered services, you can cancel your reservation and request a full refund at least 48 hours before the service begins.
How to Request a Refund
● To request a refund, please contact our customer service team and provide your order number and proof of purchase.
● Once we receive your refund request, we will review the request and confirm the status of the goods or services.
● Once approved, we will refund the money through your original payment method.
Refund Processing Time
● Refunds are usually processed within 3 to 5 business days after reviewing your request. Depending on your bank or credit card provider, it may take additional time for the funds to arrive in your account.
Non-Refund Conditions
● Customized Products: All customized products are non-refundable due to their special nature unless they are damaged during production or shipping.
●Download content: Due to its non-returnable nature, no refunds will be given for any form of download content (e.g. e-books, software, etc.) once purchased.
Abnormal situation handling
●If the product you received is defective or does not meet the description, you can request a replacement or refund. Please contact us within 48 hours of receiving the product and provide detailed information and photo proof.